Specialist Web 2.0 Project Management

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Posts Tagged ‘operations’

Switching to operational mode

Monday, October 20th, 2008

It’s easy to get caught up in the race to launch, but at some point, you’ll need to think of how you will cope with the operational side of things after your doors are open for business.
Briefly, you’ll need:

Customer service systems to handle queries, complaints, feature requests, bug reports (VAs are great for this purpose)
Accounting [...]

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